MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Is an email address required to sign up for MyChart?
I don't have an email address, how do I get one?
How can I update my email address in MyChart?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Will my physician contact me through MyChart?
Can I send a message to my physician through MyChart?
My Preventive Care recommendations don't seem right to me, what do I need to do?
Why is the "Last Done" date on a Preventive Care procedure wrong?
If some of my health information on MyChart is not correct, what should I do?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can my spouse and I share one MyChart account?
Medications
Why don't all my medications show up in my MyChart record?
What information should I provide for a prescription renewal?
Who sees my request for a prescription renewal?
How long does it take if I request a prescription renewal through MyChart?
Why is the "Request a refill" link missing for some of my medications?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is MyChart?

MyChart is secure online access to your medical information and care at Hackensack Meridian Health. With MyChart, you can:

  • View your health summary, including allergies and medications
  • View current health issues and lab and test
  • View summaries of your visits
  • View discharge instructions from your hospital stay.
  • Request prescription renewals
  • Send secure messages to your physician’s office
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Is there a fee to use MyChart?

MyChart is free.

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How do I sign up?

Only current patients of Hackensack Meridian Health can have access to MyChart. If you aren’t yet a patient, we invite you to become one by reaching out to make an appointment.

Patients can gain access when they have an appointment or when they leave a hospital. At your point of care, you will receive an activation code to create your account.

When you receive the activation code, you can create your account by going to this page to complete your account activation.

This code allows you create your own user ID and password.

If you don’t have an activation code, you can request one here. We ask for more information to verify your identity. This information is verified through Experian. If you have a security lock on Experian, the activation will fail. You will need to contact your physician’s office for an activation code.

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Is an email address required to sign up for MyChart?

Yes. We need an email address to send you an activation code and to send you updates when new information or results are available.

You can also reset your password and username name if you forget.

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I don't have an email address, how do I get one?

You can sign up for free email through a number of free services, including Gmail.com or Outlook.com.

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How can I update my email address in MyChart?

Choose Preferences in MyChart. Enter your email two times and then Save Changes. Choose the "Forgot Password" link on the sign-in page to reset your password. If you experience further difficulties, contact our MyChart Support team.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact your physician’s office for a new activation code.

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Who do I contact if I have further questions?

You may send an e-mail to us if you have additional questions.

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When can I see my test results in MyChart?

The results of most tests are viewable in your MyChart account in 48 hours after they have been finalized. Results from tests such some tests may be available later. Contact your physician's office directly if you have any questions about any of your results.

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Will my physician contact me through MyChart?

Yes, when your physician releases new test results, they may send you a note attached to your results or a secure patient message to help you understand the significance of the test result. They also may recommend you make a follow-up appointment or provide you with additional instructions.

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Can I send a message to my physician through MyChart?

Yes. You can send a secure message through MyChart.

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My Preventive Care recommendations don't seem right to me, what do I need to do?

Preventive Care procedures are suggested based on your age and gender and in some cases a specific diagnosis you may have. You are encouraged to discuss this information with your physician during your next visit.

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Why is the "Last Done" date on a Preventive Care procedure wrong?

The "Last Done" date on your Preventive Care procedure may not have been recorded if the procedure or test was not performed at Hackensack Meridian Health. If you see a date that is inaccurate for a Preventive Care procedure performed at Hackensack Meridian Health, please discuss it with your physician at your next visit so the record can be updated.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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Why don't all my medications show up in my MyChart record?

Prescriptions written by non-Hackensack Meridian Health physicians or physicians who do not utilize our EPIC system will not appear on your medication list.

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What information should I provide for a prescription renewal?

You should provide the following information for a prescription renewal:

  • Your preferred pharmacy.
  • The number of pills (30 or 90 day supply).
  • The number of refills for the prescription.
  • The method by which the renewal should be processed (i.e., should it be called into the pharmacy or mailed to your home).
  • Any new allergies that you have experienced.
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Who sees my request for a prescription renewal?

Many people on your health care team are involved with these types of requests.

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How long does it take if I request a prescription renewal through MyChart?

Every attempt is made to process prescription renewals within 24 hours of receipt during normal business hours. If you submit your request on a weekend or holiday, it will be received and processed the following business day.

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Why is the "Request a refill" link missing for some of my medications?

Only medications that have been prescribed by a Hackensack Meridian Health physician from your clinic can be renewed through MyChart. Otherwise, the "Request a refill" link will not appear

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Can I view a family member's health record in MyChart?

Yes, Proxy access allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Access Form from The MyChart Access Forms page and return it to the Hackensack Meridian Health Health Information Department to request access to this convenient service.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password.

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What is your Privacy Policy?

You can view our privacy policy here.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if there is no activity after 15 minutes, you are automatically logged out.

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My activation code does not work. What should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. Contact your physician’s office for a new code.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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